FAQ
Frequently Asked Questions
VISITING THE UFFIZI GALLERIES
BUYING TICKETS
Where can I buy tickets?
You can buy tickets through the following channels:
Online. A booking fee of €4.00 for the Uffizi, €3.00 for the Pitti Palace and €3.00 for the Boboli Gardens will be added to the standard ticket price. Click here to buy your tickets.
At the ticket offices of the Uffizi, Pitti Palace, Orsanmichele Museum and the National Archaeological Museum of Florence.
Am I eligible for free entry?
Check here if you are eligible for free entry.
Am I eligible for a concession ticket?
Concession tickets apply to young people aged between 18 and up to and including their 25th birthday, with a valid ID document from the European Union and from non-EU countries "on condition of reciprocity".
For more information, please click here.
Are there any free entrance days?
From Sunday 3 April 2022, the museums belonging to the Uffizi Galleries will be open free of charge on the first Sunday of the month. For information and news on museums admissions click here.
What is a pass and how does it work?
A pass is valid for five consecutive days and allows one-time access to each museum—the Uffizi, Palazzo Pitti and Boboli Gardens in addition to the National Archaeological Museum and from 1 October 2019 also to the Museo dell'Opificio delle Pietre Dure, with priority admission. Priority admission does not apply on free entrance days (or time slots).
Booking is required only for the Uffizi, which will therefore be the first museum to be visited. Please go to door 3 of the Uffizi 15 minutes before the scheduled time. Pitti Palace and the Boboli Gardens can be visited only after having visited the Uffizi, without any time constraints or additional booking, within five days from the activation of the pass.
Are annual passes available?
The PassePartout is our annual pass offering unlimited access for 365 days from the date of purchase as well as priority admission.
The PassePartout can be purchased at the museum ticket offices or online by clicking here.
For more information, please click here.
How do I book with my FirenzeCard?
Please visit the official website of FirenzeCard for up-to-date information.
BOOKING
Why do I need to book?
Booking provides priority admission and is subject to an additional booking fee. Booking is optional on weekdays. However, it is mandatory on bank holidays and weekends.
Prices: €4.00 for the Uffizi, €3.00 for the Pitti Palace and €3.00 for the Boboli Gardens.
Bookings can be made via the following channels:
Online by clicking here
Via phone by calling +39 055 294883 during opening hours: Mondays to Fridays from 8.30am to 6.30pm and Saturdays from 8.30am to 12.30pm.
When buying online, be sure to read and accept our Terms and Conditions of Service. Bookings, once made, cannot be changed.
You will then be able to show your booking in both paper and digital format.
Please go to door 3 of the Uffizi 15 minutes before your booking time to collect your tickets.
Why can't I find tickets for the day or time I want?
Bookings for time slots are limited, so your desired time slot may be sold out. If this happens, please select a different date and time. On weekdays you can also come to the museum without a booking, but please bear in mind that the waiting time can be rather long.
Remember that booking is mandatory on bank holidays and weekends.
Can I change my booking? What happens if I'm late?
Changes to bookings are not allowed. If you are late, you will still be able to collect your ticket, but priority admission is not guaranteed.
How do group bookings work?
Groups of more than eight people must book [questa informazione non compare sul sito. Sarebbe importante recuperare la fonte] by calling +39 055 294883 during opening hours: Mondays to Fridays from 8.30am to 6.30pm and Saturdays from 8.30am to 12.30pm.
Groups can include up to a maximum of 16 people, including guide.
Groups of six or more visitors must be equipped with the Whisper system, except in the Boboli Gardens.
At the Uffizi, groups of 11 or more visitors will be subject to a surcharge of €70.00 per group in addition to the standard ticket price.
How do bookings work for schools?
Booking is free of charge and mandatory for Italian and other European schools. Bookings must be made by calling +39 055 294883 during opening hours: Mondays to Fridays from 8.30am to 6.30pm and Saturdays from 8.30am to 12.30pm.
Groups must be accompanied by teachers and must consist of a maximum of 25 students.
In case of tickets being sold out, the group will be charged the ticket rate corresponding to the students’ age group.
Please click here for more information.
Are there any special openings?
The Uffizi Galleries may observe different opening hours in the case of special events or periods during the year.
Please see the Notices section for communications and updates.
Are there any security checks in place?
Visitors will be asked to show their Green Pass upon entry. A metal detector is also installed on the premises. Please do not enter with bulky luggage and/or long umbrellas.
Is a cloakroom service available?
Visitors are welcome to use our free cloakroom service on the ground floor, for storage of bulky items during their stay (maximum size 40 x 40 x 50cm).
May I go to the museums and to the Boboli Gradens with dogs ore pets?
It is not possible to introduce animals, with the exception of guide dogs for the blind, servicedogs assisting the disabled and pets for medical/therapeutic reasons (pet therapy) with a certificate issued by doctors belonging to public health services.We kindly ask for advance notice of the presence of servicedogs and pet therapy animals by sending an e-mail to uffiziaccessibili@cultura.gov.it and attaching the relevant certification.
What rules are visitors expected to comply with at the Uffizi Galleries?
The museum is an institutional building: appropriate conduct and respect for other visitors is expected.
In addition, visitors must follow museum signage and the indications of the hall staff. It is mandatory to turn off or mute mobile devices such as smartphones and tablets, to keep a moderate tone of voice and to wear appropriate clothing.
The following is strictly prohibited:
Touching or damaging the artworks in any way;
Consuming food and beverages in exhibition areas;
Smoking, including electronic cigarettes;
Using selfie sticks, stands, tripods or trekking poles;
Taking photos with flash;
Entering the building with knives, metal tools or weapons of any kind;
Entering the building with pets, with the exception of guide dogs;
Entering the building with liquids in quantities greater than half a litre;
Running;
Defacing walls or littering.
Please read the full Regulations
Can I take photos of artworks?
Within our buildings visitors are permitted to take amateur photos and videos for personal or research purposes. The use of flash, stands, tripods or selfie sticks is prohibited.
Please view the full Regulations
Do the Uffizi Galleries offer guided tours?
The Uffizi Galleries do not provide guided tours of the permanent collections.
How does the audioguide rental service work?
Audio and video guides are a non-bookable paid service available to rent by visitors with an original valid ID document.
At the Uffizi Galleries visitors will find audio guides immediately after entering the museum, priced at €6.00. The audio guides are available in Italian, English, French, Spanish, German, Polish, Russian and Japanese. The audio guide rental service closes at 5.00pm.
At Pitti Palace the video guides can be found at the ticket office. These are priced at €8.00 for a single unit and €13.00 for two units. The video guide rental service closes at 4.00pm. All guides must be returned by 6.00pm.
The audioguide service is not available for the Boboli Gardens.
Are there any activities for schools?
The Uffizi Galleries organise activities and workshops designed specifically for schools.
Please visit our dedicated section on these activities
For more information, please contact the Department of Education:
ga-uff.scuolagiovani@cultura.gov.it
Are there any activities for families?
The Uffizi Galleries offer opportunities for families with children and teenagers, on their own or on guided tours.
Please visit our dedicated section on these activities
For more information, please contact the Department of Education:
ga-uff.scuolagiovani@cultura.gov.it
Are there activities for visitors with disabilities?
The Uffizi Galleries offer opportunities for visitors with disabilities.
Please see our Accessibility page.
Please contact the Department of Accessibility for more information: uffiziaccessibili@cultura.gov.it
Can I see a list of temporarily not-on-display artworks?
The Department of Exhibits and Records regularly updates the list of artworks currently not on display to the general public.
Please click here to see the complete list of artworks temporarily not on display.
PROFESSIONAL SERVICES
Can I take professional photos and videos inside the Galleries?
For-profit photography and filming is subject to strict rules and fees.
Please click here to learn how to get permission to take professional photos and videos and the related fees.
How can I get a reproduction of an artwork?
The Photographic Archive is responsible for reproductions of artworks and carries out ongoing documentation activities.
To request and purchase reproductions please visit this page.
Where do I find information and news about the artworks?
Our Digital Archives are the best way to find information about the artworks at the Uffizi Galleries.
Available resources:
Euploos Project(digital catalogue of the Department of Prints and Drawings)
The ARTWORKS section of the website offers a selection of artworks from the Galleries’ collections
Visitors can also consult the archives of the former Polo Museale Fiorentino.
Are scholars entitled to free admission?
Scholars and researchers are eligible for free admission for limited periods only.
Authorisations must be approved by the Director of the Uffizi Galleries. Please send a cover letter signed by a supervisor or mentor, specifying the area of study and the subject of the research, to the Office of the Director:
ga-uff.segreteria@cultura.gov.it
For more information, please see the section dedicated to scholars.
How do I access the Uffizi Library?
The Uffizi Library, founded in the second half of the 18th century by Grand Duke Pietro Leopoldo, today houses 78,600 volumes.
Access is restricted to certain types of scholars only.
For more information, please download the Regulations from the section dedicated to the Library.
For more information, please contact:
ga-uff.biblioteca@cultura.gov.it
Can I organise a private event at the Uffizi Galleries?
Some spaces in the Uffizi Galleries may be granted for private use.
For more information, please click here.
CURRICULAR INTERNSHIPS
Can I do an internship at the Uffizi Galleries?
The Uffizi Galleries have the right to evaluate applications for curricular training internships pursuant to Ministerial Decree 142/98 and subsequent amendments and additions. There must always be a contractual relationship upstream with the relevant training provider.
