Information on the accessibility of our museums
Index
Museum Accessibility Information Service
Accessible ticket office and reservation
Rental of wheelchairs and walkers
Museum Accessibility Information Service
For information on the accessibility of the Uffizi Galleries' museums, for suggestions on how to organise a comfortable visit or simply for updates on the services offered, please contact the Cultural Mediation and Accessibility Area by writing to uffiziaccessibili@cultura.gov.it or by calling +39 055 2388617 (Monday - Friday, from 9.00 a.m. to 4.30 p.m.)
Visitors with disabilities or special health needs are granted priority access to ticket offices and museum admission. Contact staff in white or green uniforms for information and assistance. Please also remember that persons with disabilities together with one among their relatives (or any other person accompanying them) are entitled to free priority access only if their handicap is certified under Law 104/92, D.M. 507/97 and D.M. 13/2019.
Accessible ticket offices and reservations
Visitors with disabilities and their accompanying person do not need to book admission.
Uffizi
Visitors with disabilities can collect their tickets directly from the ticket office located under the Ponente Loggia (on the right) near the Lungarno Anna Maria Luisa de' Medici. For information and assistance, please contact the reception staff located at the ticket office and museum entrance (recognisable by the white or green t-shirt or tunic and badge).
Pitti Palace and Boboli Gardens
Visitors with disabilities can collect their tickets directly from the ticket office in Piazza Pitti (to the right of the main entrance). For information and assistance, please contact the reception staff located at the ticket office and museum entrance (recognisable by the white or green t-shirt or tunic and badge).
Uffizi ( download the map) The ordinary entrance involves climbing 4 flights of stairs (126 steps in total) to reach the second floor of the Gallery, which is the starting point for the museum visit.
Visitors with mobility impairments and those who, due to particular health needs, might have difficulties using the ordinary entrance may use the accessible entrance located at the Uffizi concierge desk (the “Vasari Auditorium”) where there is a lift that leads directly to the second floor of the Gallery. The ramp required to access the Uffizi loggia and reach the accessible entrance is located in Via della Ninna: from there, the accessible entrance is at the opposite end of the loggia, identified by appropriate signs.
Boboli Gardens (download map)
From the square, the climb to the entrance of the Pitti Palace is rather steep (with a maximum gradient of 20%), so an accompanying person is recommended for wheelchair users. The entire area is pedestrianised, and it is not possible to access it by vehicle; if you have a disabled person's badge, you can park nearby (for more information see the Florence City Council website).
The ticket office is located to the right of the façade, on the same level as the entrance door, under an open loggia about 87 metres away.
There are no steps to enter the inner courtyard of the palace (the Cortile dell'Ammannati). The courtyard is the entrance space where some services are located: the cafeteria, bathroom and bookshop, as well as the starting point for visiting the Pitti museums. From here it is possible to access the Boboli Gardens: on the left side of the courtyard there is a vaulted corridor that leads to a road with a dirt and gravel track (uphill), which leads to the Amphitheatre. The ordinary entrance, located in the courtyard near the cafeteria, instead involves climbing a winding incline (also known as a flat staircase) with 44 shallow steps and no handrail, which connects to a short paved slope leading to the Amphitheatre.
Treasury of the Grand Dukes Museum: located on the left side of the courtyard. The entrance door is also the exit of the Museum and the threshold has a maximum height of 3 centimetres. The museum is set up on two floors connected by a staircase, which is why people with reduced mobility can only access the ground floor.
From the courtyard, you can take the stairs or lifts to access the Palatine Gallery (first floor), the Gallery of Modern Art and the Museum of Costume and Fashion (second floor). The lifts are located on the right side of the courtyard, near the cloakroom.
The ordinary entrance, on the other hand, involves climbing four flights of stairs (71 steps) to reach the Palatine Gallery, while to reach the Gallery of Modern Art you must climb another four flights of stairs (68 steps).
There are signs in the courtyard indicating the direction to reach the Pitti Palace museums and services.
Rental of wheelchairs and walkers
Visitors with reduced mobility can rent wheelchairs and walkers free of charge (subject to availability). There is no need to book or pay a deposit, the service is free of charge. It is necessary to present a valid identity document, which will be kept by the museum staff for the duration of the visit.
Wheelchairs and walkers are available at the following distribution points: for the Uffizi at the accessible entrance (Vasari Auditorium) and for the Pitti Palace and Boboli Gardens at the ticket office. Once the visit is over, the aids must be returned to the distribution point.
For the Boboli Gardens, please consult the map in advance to find wheelchair-accessible routes.
The use of electric scooters is limited and evaluated on a case-by-case basis in order to ensure the safety of the museum spaces and works. As such, the staff may invite the visitor to transfer to one of the museum's wheelchairs at no extra cost.
Guide dogs for the blind
Guide dogs for the blind, wearing the appropriate harness and kept on a leash, may enter without further permission or notification of their presence prior to the visit.
Assistance dogs
The admission of assistance dogs or pet-therapy animals is subject to the presentation of certification attesting to the need for their presence and their suitability to perform this service issued by a public health facility. If you are bringing an assistance dog or pet therapy animals, we request that you notify us in advance and submit the relevant certification by sending an e-mail to uffiziaccessibili@cultura.gov.it The use of a leash is compulsory.
Uffizi
Accessible toilets are located on the second and first floors of the Gallery. A bathroom is also temporarily available on the ground floor at the accessible entrance (the “Vasari Auditorium”). Another bathroom is located inside the new bookshop near the exit. By contacting the staff, visitors can get more precise directions to the nearest toilet.
Pitti Palace
In the inner courtyard of the palace, on the right side, after the cafeteria, there is an accessible bathroom.
Boboli Gardens
In addition to the toilet reserved for disabled persons in the inner courtyard of the Pitti Palace (right side after the cafeteria), recommended especially for visitors about to begin their visit, there are two other general and disabled toilets inside the Garden. One is in the building in the Chestnut Meadow area, the other at the entrance to Annalena (Via Romana). The latter is recommended for outgoing visitors. Visitors can ask the staff for more precise directions to the toilet facilities nearest to them.
Prams and pushchairs for transporting children may enter the museums of the Uffizi Galleries but may not be deposited in the cloakroom during the visit. Please be very careful when moving around the halls do not leave them unattended.
Large pieces of luggage, including baby backpacks, are not allowed. The use of baby carriers is permitted, especially if they are small and worn on the front.
The Uffizi Galleries have provided protected areas for breastfeeding and nappy changing, so that parents can feel comfortable. The Baby Pit-Stop is an initiative in collaboration with UNICEF Italy as part of the Insieme per l’Allattamento (Together for Breastfeeding) programme to support breastfeeding, by enabling new mothers to visit the museum without any problems.
A Baby pit-stop is present in the Uffizi at the cafeteria on the second floor.
In the Pitti Palace, the breastfeeding point is located in the basement near the toilets, and consists of two rooms with comfortable seating and a changing table. It can be reached from the cafeteria by descending two short flights of stairs (18 steps) with handrails or from the cloakroom by descending one flight (20 steps).
There is a bathroom with a changing table at the Amphitheatre in the Boboli Gardens.
Neither food nor drink may be consumed inside the museums. However, children are allowed to drink from baby bottles, cups or small bottles with a non-drip closure. Highchairs are available in the cafeterias on request.
