How to get ticket refunds

In compliance with art. 88 of Legislative Decree no.18 of 17 March 2020, those who have purchased tickets and vouchers for the Uffizi Galleries' museums valid for the Covid-19 closing period, can ask the sellers for refund by directly submitting their tickets or vouchers to them. The sellers are to issue a voucher equivalent to the sum paid within the following 30 days. The voucher is to be used within 18 months from its issue date.

For those who have purchased B-Ticket vouchers, please write to For vouchers purchased via a private agency, it is necessary to contact the agency itself.

We wish to inform people owning the Uffizi Galleries' annual Passepartout Tickets still valid on the day 8 March 2020 (Combo, Uffizi, Pitti Palace, Boboli Gardens and Family), that their validity will be extended for 80 days. Passepartout 3 Days Tickets, valid on the day 8 March 2020, will be valid for the days missed until 31 December 2020.