How to get ticket refunds

In compliance with art. 88 of Legislative Decree no.18 of 17 March 2020, within 30 days from the aforementioned date those who have purchased, for the period between 8 March and 3 April 2020, tickets and vouchers for the Uffizi Galleries' museums, can ask the sellers for refund by directly submitting their tickets or vouchers to them. The sellers are to issue a voucher equivalent to the sum paid within the following 30 days. The voucher is to be used within one year from its issue date.

For those who have purchased B-Ticket vouchers, please write to For vouchers purchased via a private agency, it is necessary to contact the agency itself.

We wish to inform people owning the Uffizi Galleries' annual Passepartouts still valid on the day 8 March 2020 (Combo, Uffizi, Pitti Palace, Boboli Gardens and Family), that their validity will be extended for a duration equal to the days missed during the period of the Uffizi Galleries' museums' closing until their re-opening.


Valid from 01/03/2020 to 03/04/2020